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Frequently Asked Questions
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Will TREK-KING pick me up at my requested location?TREK-KING does not pick up members upon request but only picks up members at fixed locations pre-recorded on the tour schedule.
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What does the tour include?Depending on each specific tour, TREK-KING describes in detail the items included and not included in each tour package. This information is completely clear and transparent. To help passengers have the clearest view of the services that TREK-KING provides on the tour.
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How to pay?After contacting Fanpage TREK-KING to finalize the number of guests. For schedules and prices, you can visit the TREK-KING office to deposit Facility 141- 145 Dien Bien Phu, Ward 15, Binh Thanh District, Ho Chi Minh City Or TREK-KING will send a message on the TREK-KING page to let you transfer money if you don't have time to travel. TREK-KING will send you a receipt online!
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How to book a tour?You can inbox the TREK-KING Fanpage so we can check the number of available seats and quote the most accurate price after deducting the promotion. https://khoavo584.wixsite.com/trek-king Note: prices and promotional policies may change. TREK-KING only keeps the best old prices for customers who have made a deposit.
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Can my group book a private tour?TREK-KING accepts booking private tours for groups, or team building for companies. TREK-KING can design schedules and departure dates according to your requirements. With very preferential prices depending on the number of guests in the group. Please contact TREK-KING for further advice. Facebook: https://www.facebook.com/share/142W11bGLpeif9sS/?mibextid=JRoKGi Fanpage: https://khoavo584.wixsite.com/trek-king
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Can children and the elderly participate?Most of TREK-KING's tours are designed to be moderate. Normal healthy people can participate. Normally, children aged 6 years or older and older people (under 55 years old) who regularly practice sports can participate. Children must be able to walk on their own, parents do not carry them because the forest roads are often difficult to walk. Easy to trip and fall, causing danger to both the person carrying and the children being carried. Note: customers with a history of blood pressure, heart disease, pregnancy, or fever are not allowed to participate. Please contact TREK-KING staff for specific advice.
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This is my first time participating in a trekking tour, which route should I choose?START WITH SHORT ROUTES SUITABLE TO YOUR ABILITY You should choose a route that suits your physical strength! When starting with this type of travel, you must choose routes that suit your abilities. The capabilities here are endurance, current health status, and medical condition (If any). Usually, when starting, you can choose short routes to get used to first. If you have just started going and are invited to go on a long bow and you feel it is too much for you, improve your endurance by practicing, and training your endurance with exercises such as endurance running, jumping, climbing stairs, or gentle exercises. like hiking (If you have time).
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What do I need to prepare when joining the tour?BRING TRULY NECESSARY ITEMS Determine which one to bring with the lightest possible criteria! You need to determine that the journey you are about to embark on can be said to be "not easy at all". The most difficult and difficult thing to think about before each trip is "Which one should I bring?" or "Should I leave that one at home?". Not only beginners but even people who have traveled a lot need help with this problem. Legend has it that: at first glance, you will see every item as necessary until you're on the mountain and just want to leave everything behind because it's too heavy and too tiring! Therefore, consider carefully and only bring what is necessary. For example, you only need to bring enough clothes, you can have extra but not too much, cosmetics only need sunscreen… There is a certain group of accessories that must be brought along such as shampoo, shower gel, toothpaste, etc., so you should put them in a smaller tube, enough to reduce the amount of luggage.
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Who is Porter? What duties do they have?Potter is the person who supports members when participating in mountain climbing, such as carrying things, cooking, and helping members when they are tired during climbing.
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Which season is the most beautiful of the year?From autumn to early summer will be the ideal time to participate in mountain climbing.
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Can I participate if I'm vegetarian and have some food allergies?If you are vegetarian or have special requirements (food allergies). Please notify TREK-KING in advance for support.
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Are trekking tours like this safe?Safety is the top priority of TREK-KING places when planning, designing, and organizing any tour. Tours are carefully designed and prepared by the TREK-KING team in advance to evaluate and minimize potential risks during the tour. If the weather conditions are rainy/storm/flood, TREK-KING will postpone all affected trips to ensure safety and move to another day. TREK-KING staff is equipped with modern equipment. Trained in first aid skills and certified by the Ho Chi Minh City Cross-Fighting Association, with experience in terrain. And connect with local support units to respond to emergencies. TREK-KING is also proud to be one of the few trekking tour organizers with a travel license issued by the Vietnam National Administration of Tourism. And an important part contributing to the success of the trip is you. You must follow all safety instructions from the tour guide during the tour: do not separate from the group, walk in front, climb... TREK-KING tour guides check the number of members in the group continuously throughout the tour. If unfortunately you get lost, you just need to stay in place on the trail. TREK-KING staff will find you in no more than 45 minutes.
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What incentives are there for customers when paying online for a trekking trip?SPECIAL OFFERS FOR ONLINE PAYMENT Get a free collapsible water bottle, and skincare kit for every successful online payment for a trekking tour Receive free comprehensive travel insurance when using partner payment methods Get a VIP membership card with special perks like the tour discounts, priority bookings, and early access to promotions
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Does the tour include insurance and medications?All customers participating in TREK-KING's tours are covered by travel insurance by TREK-KING (Maximum compensation level of 788,33 /person). TREK-KING has prepared a basic medical kit, however, if you please consult your doctor and bring your medications because TREK-KING does not provide any medications.
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Why do I have to sign the Tour Safety Regulations Commitment?If you have ever participated in running sports tournaments. Even if you run in the city, you will have to sign a liability waiver. This is an experiential tour of mountainous and remote areas. Remote areas where access to medical services is difficult. Therefore, you need to strictly follow the instructions on safety rules of the tour and tour guide. TREK-KING's tours have been carefully designed to eliminate unsafe factors. The TREK-KING guide team also takes customer safety as their number one priority throughout the tour. However, tour participants must also be responsible for their safety. As well as unexpected cases that occur during the tour. TREK-KING did not make this voucher to shirk responsibility. But to ensure the parties perform well on safety issues. Let us all have a safe and fun trip.
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What is the tour cancellation and date change policy?Each tour will have a different tour cancellation/rescheduling policy. Please refer to the information on the link of each tour.
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I'm a bit worried about registering for a tour online?Don't worry, many other tour organizers are just spontaneous groups/individuals. TREK-KING is a company with clear legal status: Registered business license issued by the Department of Planning and Investment of Ho Chi Minh City Have an international travel business license issued by the General Department of Tourism There is an e-commerce website notification with the Ministry of Industry and Trade. Please refer to the good reviews on TREK-KING's page!
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